terms & conditions

Effective May 29, 2026

1. Acceptance of Terms

By accessing and using this site (the "Site"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site.

If you have entered into a separate written service agreement, statement of work, or product license with Shelbi Cox or Zanalytics Consulting, the terms of that agreement control and supersede these Terms to the extent of any conflict.

1a. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase products or enter into any agreement through this Site. By using the Site or placing an order, you represent that you meet this requirement.

1b. Electronic Communications

By using the Site, submitting the contact form, or placing an order, you consent to receive communications from me electronically. You agree that any notices, disclosures, or other communications provided electronically satisfy any legal requirement that such communications be in writing.

2. Use of the Site

This Site is an informational website operated by Shelbi Cox showcasing website work and offerings. You may browse the Site for personal, non-commercial purposes. You agree not to:

• Copy, reproduce, or redistribute any content without prior written permission
• Use the Site for any unlawful purpose
• Attempt to interfere with the Site's operation or security
• Scrape, crawl, or use automated tools to extract data from the Site

3. Intellectual Property

All content on this Site — including but not limited to website design and layout, written content, code, illustrations, logos, branding, and any other original works — is the intellectual property of Shelbi Cox and is protected under applicable copyright and intellectual property laws.

Showcased client work remains the property of the respective clients and is displayed here with their understanding as a portfolio of completed engagements.

You may not, without express prior written permission:

• Copy, reproduce, download, or save any designs, images, or content from this Site
• Use any content for commercial purposes, including resale, licensing, or promotional materials
• Modify, adapt, or create derivative works from any original content
• Use screenshots, screen recordings, or captures of this Site's design, layout, or content without permission

4. Website Build Offerings

This Site lists four website-related offerings — the DIY Website Build Guide, Guided Build, Done-for-You Build, and the All-in-One Monthly plan — which are sold and delivered under Zanalytics Consulting. Detailed terms for each offering (including scope, deliverables, timelines, and client responsibilities) live on the Zanalytics Consulting site and are the controlling terms for those purchases. Buyers are expected to review those terms at checkout. The summary below covers only what's needed to set expectations and liability here.

DIY Website Build Guide. The Guide is a digital product purchased through Stripe and delivered via a Dropbox link immediately after checkout. You are responsible for downloading and saving your own copy promptly — continued access to the original Dropbox link is not guaranteed. The Guide is licensed for your personal or business use only; you may not resell, redistribute, publicly post, or share the Guide outside your household or immediate team. I reserve the right to revoke access, without refund, if the Guide is shared or used in violation of these Terms or if a payment is reversed or charged back.

Guided Build, Done-for-You Build, and related consulting services. Each engagement is governed by a separate written proposal, SOW, or email-confirmed scope that specifies deliverables, timeline, and fees, and that separate agreement supersedes these Terms. A deposit may be required before work begins. Client responsibilities include timely feedback, content, and access, and securing rights for any content (logos, images, copy, data) you provide.

All-in-One Monthly plan. This is a recurring subscription billed at the then-current price (currently $97/month) through Stripe. It includes an initial website build plus ongoing hosting, maintenance, and small updates on a best-effort basis; larger changes are scoped separately. There is a four-month minimum commitment, and the subscription renews automatically each month until canceled. You authorize Zanalytics Consulting (via Stripe) to charge your payment method on a recurring basis. To cancel after the minimum, email 30 days' written notice; cancellation takes effect at the end of the final paid period, and you are responsible for arranging new hosting after that. Cancellations during the four-month minimum do not release you from the remaining payments unless otherwise agreed in writing. Prices may change on notice by email.

No guarantee of outcome. The Guide and all website services are provided for informational, educational, and professional purposes. I bring care and experience to every engagement but do not guarantee specific traffic, revenue, conversions, launch timelines, or business outcomes. The Guide and services reference third-party tools (Claude Code, Netlify, VS Code, Dropbox, Stripe, and others) that I am not affiliated with, endorsed by, or responsible for; their availability, pricing, and functionality may change at any time.

Release of liability for builds and the Guide. To the fullest extent permitted by law, Shelbi Cox and Zanalytics Consulting are not liable for damages, losses, or issues arising from your use of the Guide or any website service, including technical issues, hosting problems, domain configuration, data loss, downtime, or costs incurred through third-party services. My total liability for any claim related to a specific product or engagement is limited to the amount you actually paid for that product or engagement.

5. Showcased Client Work

Sites displayed in the showcase are completed client engagements shown with the client's understanding. Linking to or describing a project does not imply ongoing endorsement by the client, nor does it create any relationship between you and that client. Trademarks and brand names referenced belong to their respective owners.

6. Third-Party Links & Services

This Site contains links to third-party websites and platforms, including Stripe, Netlify, Dropbox, LinkedIn, Zanalytics Consulting, shelbicox.com, and external client project sites. These links are provided for convenience. Shelbi Cox is not responsible for the content, privacy practices, terms, or availability of any third-party sites or services.

7. User-Generated Content & Communications

The Site provides a contact form for inquiries. By submitting a message, you consent to your information being used solely to respond to your inquiry. Submissions are processed through Netlify Forms. You agree not to submit content that is unlawful, harassing, defamatory, or infringing on the rights of others.

7a. AI Tools

I may use AI-assisted tools (such as large language models) to support my own workflow — for example, drafting copy, organizing notes, brainstorming, or generating portions of the Site's code. I review output before publishing or delivering it, but AI-assisted content may still contain errors or inaccuracies and is provided on an "as is" basis. I do not feed your personal information or contact form submissions into third-party AI systems for training.

8. Disclaimer of Warranties & Release of Liability

This Site and all content are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Shelbi Cox makes no guarantees regarding the accuracy, completeness, reliability, or availability of any content on the Site.

To the maximum extent permitted by law, by using the Site or purchasing a product, you release and discharge Shelbi Cox and Zanalytics Consulting from any and all claims, demands, and damages (actual and consequential) of every kind and nature arising out of or connected with your use of the Site or any content obtained through the Site.

9. Limitation of Liability

To the fullest extent permitted by law, Shelbi Cox shall not be liable for any damages arising from your use of or inability to use the Site or its offerings, including but not limited to direct, indirect, incidental, consequential, special, or punitive damages. This includes, without limitation, issues arising from third-party services such as Netlify, Stripe, or Dropbox; lost digital files; delivery delays; or any interruption, loss, or corruption of data.

10. Indemnification

You agree to indemnify and hold harmless Shelbi Cox and Zanalytics Consulting from any claims, losses, or damages (including legal fees) arising from your violation of these Terms, misuse of the Site, or infringement of any intellectual property rights.

10a. Chargebacks & Payment Disputes

If you have a concern about an order, please contact me first through the contact form so I can try to resolve it directly. Initiating a chargeback or payment dispute without first attempting to resolve the issue — or after receiving a refund, replacement, or digital download — is considered a breach of these Terms. I reserve the right to dispute improper chargebacks with documentation, revoke access to any related digital products, and refuse future orders.

10b. Force Majeure

Shelbi Cox is not liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, natural disasters, illness, power or internet outages, hosting or platform outages (including Netlify, Stripe, or Dropbox), labor disputes, governmental actions, or cyberattacks.

11. Changes to These Terms

These Terms may be updated from time to time. Continued use of the Site after changes constitutes acceptance of the revised Terms. The effective date at the top of this page reflects the most recent update.

12. Accessibility

This Site aims to meet WCAG 2.1 Level AA accessibility standards, including semantic HTML, keyboard navigation, readable typography, descriptive alt text where applicable, visible focus states, and reduced motion for users who prefer it. If you experience any difficulty accessing content, please reach out via the contact form. I aim to respond to accessibility feedback within 5 business days.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved in the appropriate courts.

14. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy and any separate written agreement you have entered into with Shelbi Cox or Zanalytics Consulting, constitute the entire agreement between you and Shelbi Cox concerning your use of the Site.
• Severability: If any provision of these Terms is found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver: My failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• No assignment: You may not assign or transfer these Terms without my prior written consent. I may assign these Terms at my discretion.
• Right to decline or end service: I reserve the right, at my sole discretion, to decline any order, refuse service, or terminate access to the Site or any product at any time and for any reason.
• Separate service agreements control: If a separate written service agreement, license, or statement of work applies, the terms of that agreement supersede these Terms to the extent of any conflict.

15. Contact

If you have questions about these Terms, please reach out via the contact form on the Site.